Raj was awakened by a rather shocking e-mail that day. Being the project manager, he is used to having his smartphone at the bedside every day. That day, when the notification tone woke him up, he scrolled through a dozen of unread e-mails and noticed one that was marked Important. It was from the project manager of a prospective client company, stating they did not like the prototype that Raj's team has worked on. Raj was shocked and disappointed to see this. He and his team has burned the midnight oil for six months to come up with this prototype.